Provider Network Development

Referral Stream™ Provider Panel Management 

Nurturing and growing a reliable, comprehensive, and diverse provider pool is vital to the success of your referral program.  Reaching out to a range of potential referral sources comprising physicians, dentists, oral surgeons, and other caregivers who are not hospital staff, credentialed  faculty appointments, or affiliate contractors, significantly increases the flow of consultative services referrals.  Managing and developing the quality of the relationship among the provider network  brings trust and a rise in both numbers and quality of the referrals.  Referral Stream™ makes it easy for community providers to direct referrals to your hospital system, and with tough competition and limited reimbursement dollars, this is an important consideration in providers chosing you over a competitor.

Providers will appreciate how Referral Stream™  makes referring to your hospital system easy, convenient, and inexpensive.  Providers will also enjoy the seamless communication, including transmittal of supporting documentation, from their office directly to your referral office, and the receipt of consultation notes, labs, radiology reports, and other consultation fulfillment documents. 

Over 1,200 providers already enjoy the ability to:

• Submit referrals online or through traditional paper Fax.
• Attach supporting documentation and notes to a referral request.
• Significantly cut back on the manual interfacing with the hospital referral office - reduce the number of phone calls, Faxes, and other time-consuming processes.
• Streamline the process for locating consultants by specialty and insurance acceptance who are also in the hospital system's Referral Stream™   network.
• View patient appointment and navigation information.
• Promptly receive referral reports and configurations.
• View patient records off-site.
• Track no-shows and patient compliance.
• Maintain total ownership of the patient.
• Receive updates on practice guidelines and program opportunities.
• Gain additional revenue potential through bi-directional referral business and services.
• Access a reliable patient panel demographic database at no cost to them.

Referral Stream™ is a powerful solution that alleviates provider concerns and the subsequent challenges hospitals face when reaching out to community referral sources who are not hospital staff members, or to organizations such as long-term care facilities and day treatment programs outside the hospital system network. 

Challenges such as the fear that the patient will not be returned to the referring provider, or that a poor patient experience will reflect badly on the referring provider, or that referring provider will face difficulties in receiving consultation notes or paperwork, are encountered every day by hospital networks completing for service in an economic and uncertain legislative environment.  Read the first of our case studies to learn how  Referral Stream™ successfully resolved these issues and provided the New York City Health and Hospitals Corporation's 11 member hospitals with a robust means for effective resolution and new business opportunities.  Click here for Case Study 1 .

Referral Stream™  also lets your business or community relations outreach office know when referrals are received by providers unknown to the hospital system.  Clinical intake personnel can flag these as potential candidates for your community provider network program and easily initiate the follow-up workflow.  Referral Stream™ then generates the appropriate informational letters or flyers for each step of the recruitment process.

Referral Stream™ offers hospitals the ability to track the activities of staff recruiters, and know who they contacted or visited, when, how frequently, and the outcome.

Measure the success of your outreach initiatives on the program or department level, or by individual recruiter.  Once you enroll a provider in a formal relationship with your hospital or hospital network, you can track the number and types of referrals made by the provider, show rates, response times, and other key performance indicators.